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Our personal information handling policy and procedures have been developed in line with the requirements of the General Data Protection Regulation (in force from 25 May 2018) and applicable national law. For more details access Data Protection Policy here.
What information do we collect?
We collect and process personal data about you when you interact with us and our products and when you purchase goods and services from us. The personal data we process includes:
- your name;
- your username and password;
- your home or work address, email address and/or phone number;
- your job title;
- your payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us;
- information related to the browser or device you use to access our website;
- internet browser and operating system;
- recordings of calls you make to our customer service team;
- and/or any other information you provide
How do we use this information
We process the personal data listed above for the following purposes:
- to comply with applicable law and regulation;
- with your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or our products or services;
- in accordance with our legitimate interests in protecting Star Storage ‘s legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation);
- to monitor use of our websites and online services. We may use your information to help us check, improve and protect our products, content, services and websites, both online and offline, in accordance with our legitimate interests;
- we may use your information to invite you to take part in market research or surveys, or in view of marketing communications
Sharing your personal data
Any e-mails which you send to the Star Storage and your e-mail address shall be used for the sole purpose of corresponding with you. The personal data which you enter when contacting Star Storage shall be used for the sole purpose of processing the contact request, which includes the circulation of transmitted data to third party tools – Autopilot, MailChimp, Unbounce, Hotjar, Google Analytics- commissioned by Star Storage. Once the communication with Star Storage has been processed your details will be deleted.
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws. Personal data may also be shared with third party service providers who will process it on behalf of Star Storage for the purposes above. Such third parties include, but are not limited to, providers of website hosting, maintenance, call centre operation and identity checking.
Keeping your personal data
We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
Hard copies or electronic versions of any other inquiries to the Star Storage are stored for the periods laid down in the filing directive / law governing the storage of records.
If you do not agree to the saving and analysing of these data connected with your visit on the Star Storage ‘s websites, you have the option to disagree with the use of your data any time. You can disagree subsequently via mouse click. By doing so, a so called opt-out-cookie will be saved in your browser which prevents Autopilot, Google Analytics, Unbounce, Hotjar – from gathering data of your session. If you delete cookies in your browser as a consequence the opt-out-cookie is deleted as well. In this case it has to be activated again on your next visit of the website.
You may choose not to have a unique web analytics cookie identification number assigned to your computer to avoid the aggregation and analysis of data collected on this website.
To make that choice, please click below to receive an opt-out cookie.
When ordering information material, brochures or other products you will be asked for your name and further personal information. It is your free choice to share these data with us. In case of an order your data will only be used to process this order. This includes the passing on of the data to MailChimp or Autopilot. Incoming data will be saved on especially protected servers. Access to these servers is only given to the few responsible persons in charge of the technical-administrative maintenance.
Further requests to the Star Storage in paper form or electronic form will be saved in accordance to the periods required in the applicable law and jurisdiction. Your data will solely be used for direct correspondance with you.
Transfer of personal data to third parties
Data generated in course of a visit on Star Storage ‘s websites will be passed on to third parties solely when the Star Storage is obliged to do so based on a legal commitment or a court decision or if this is necessary for prosecution and law enforcement in case of attacks on the infrastructure of the internet.
In case of an order of information material, brochures or products your data will solely be used within the Star Storage and the third party commissioned to process this request.
Furthermore, a passing on to third parties for commercial and non-commercial ends will not take place without your explicit permission.
Protection of minors
Persons under the age of 18 should not transfer any personal data to the Star Storage without approval of their parents or a legal guardian. We do not ask for any personal data of children and adolescents. Knowingly, we do not gather these data and do not pass them on to third parties.
Data protection statement for social media
Concerns referring to data protection in social media are taken seriously by the Star Storage. Currently, it has not yet been settled in how far social networks offer their services in accordance to the European data protection regulation.
We use social media to present our work through widely used and contemporary channels.
Our use of social media is highlighted on this website.
For instance, you can watch Star Storage videos, which we upload to our YouTube page and follow links from our website to Twitter and LinkedIn.
Cookies are not set by our display of social media buttons to connect to those services when our website pages are loaded on your computer (or other devices) or from components from those services embedded in our web pages.
Each social media channel has their own policy on the way they process your personal data when you access their sites. For example, if you choose to watch one of our videos on YouTube, you will be asked for explicit consent to accept YouTube cookies; if you look at our Twitter activity on Twitter, you will be asked for explicit consent to accept Twitter cookies; the same applies for LinkedIn.
If you have any concerns or questions about their use of your personal data, you should read their privacy policies carefully before using them.
Therefore, we call attention to the fact that Twitter, LinkedIn, Facebook, Xing, Google+ and YouTube as services used by the Star Storage save and process data of their users for commercial ends (e.g. personal information, IP addresses) according to their own data protection statements.
The Star Storage cannot influence the collection of data and their further use by social networks. There is no knowledge on the extent, the place and the duration of saving these data as well as on the networks’ attitude towards the obligation to delete content, to the analysis, linking and passing on of data.
Links to websites of other providers
Our websites contain links to websites of other providers. We do not have any influence on these providers regarding their compliance to the data protection regulations.
Contact Details Data Protection Officer
Address: 6E Prof. Dimitrie Pompei Blvd., PBT (Pipera Business Tower) building,
7th floor, Bucharest, 020337, Romania